Information on Alpine Luxury Spa Resort Schwarzenstein in South Tyrol

Unfortunately, sometimes things come up, meaning you can't start your holiday at all, have to start it late, or have to cut it short.
(% of the total price of the stay):

• Up to 20 days before arrival: 0%
• 19 to 3 days before arrival: 50%
• From 2 days before arrival / no-show / early departure: 100%

Our external partner for hotel cancellation insurance Hanse Merkur:
Example travel costs 3,500 euros = insurance costs 169 euros

Complete online quickly and easily:
Go to Cancellation insurance Hanse Merkur

Click here to take out hotel cancellation insurance.pdf

Our main arrival and departure days are Saturday and Sunday. 

Check-in: guaranteed from 3:00 PM. 
Arrival after 7:00 PM: please let us know. 
Check-out: by 11:00 AM (please vacate your room and garage space). 

Late check-out with room use (short-notice and only upon request): €65 per person.
Wellness Day on departure day: SPA use until 7:00 pm including buffet (12:30 pm – 4:00 pm) €35 per person (from 15 years).

Please click here for information about children’s reductions and rates for extra guests.

Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door!
www.foundandsend.it

Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests.

Pets are not allowed. Thank you for your understanding.

You can pay the bill for your stay with your Visa, Mastercard, EC card or in cash. Cash payments are possible within the legal limit of 4,999.00 Euro. For payments by bank transfer, the amount must have been credited to our bank account before departure. Cheques, Diners Club and American Express cards are not accepted.

Rates are per person in the specified period, incl. Schwarzenstein’s all-inclusive ¾ gourmet board and all inclusive services.

All our rooms are non-smoking rooms, also dining rooms and bar

For single occupancy of a double room, we charge a 40% o 80% supplement (on request).

The tourist tax amounts to € 3.40 per guest over the age of 14. Upon arrival, you will receive the MobilCard, which grants free, unlimited use of all buses and regional trains in South Tyrol.

The reservation of a suite or double room includes a parking space in our underground garage. Additional parking spaces can be booked for €10.00 per day (subject to availability).

Meal times

Breakfast: The generous buffet is available from 7:30 am to 10:30 am.
Lunch buffet (midday/afternoon) open from 12:30 pm to 4:00 pm.

Dinner: Please come to your table between 7:00 pm and 8:30 pm. Important: Bathrobes are not permitted in the restaurant. 

Schwarzenstein ¾ All-Inclusive – Beverages:
Included: All non-alcoholic beverages from the drinks buffet in the dining room during mealtimes (espresso, cappuccino, latte macchiato, tea, juices, spring water).
Not included: Beverages ordered from the waitstaff (these will be charged to your room).

Pools (Opening Hours) 
Sports Pool 25m long, 30°C: 6:00 AM – 8:00 PM 
Family Pool 21m long, 32°C: 8:00 AM – 8:00 PM
Sky Pool 23m long, 31°C: 11:00 AM – 7:30 PM (Adults only / 15+) 

Sauna (Opening Hours & Zones)
Sauna area with many different saunas: daily 11:00 AM – 7:30 PM (15+) 
Family Sauna: Tue & Thu 11:00 AM – 2:00 PM (also under 15, not SkySpa) 
Large Event Sauna & Sky Sauna: 3:00 PM – 7:30 PM 
Dress-On Sauna in the Family Pool (Textile Sauna & Heat Grotto): 11:00 AM – 7:30 PM 

SPA Etiquette (Loungers) Please do not reserve loungers. Although we have a huge number of loungers, please do not waste them.

Beauty Vital Center
Information & Bookings: 9:00 AM – 12:00 PM and 2:00 PM – 7:30 PM 
Treatment Times: 9:00 AM – 12:00 PM and 1:00 PM – 7:30 PM

Fitness: Gym and yoga room open daily from 7:00 AM to 10:00 PM

5 electric vehicle charging stations (max. 15 kW, Type 2 for all common electric cars): €0.45/kWh . Activation via room key card, billing automatically to your room. Please remove your vehicle from the charging stations after charging and park in your assigned garage parking space where your room number is displayed. 

The South Tyrol Guest Pass 

The South Tyrol Guest Pass includes free use of public transport throughout South Tyrol. 
You will need the Guest Pass to use the ski buses in winter if asked.
You will receive the Guest Pass by email on the evening of your arrival.