Unforeseen circumstances may force you to cancellation, delayed arrival or early departure.
In this case of cancellation, the following fees apply (% of the total booking price):
UPDATE: We have softened our cancellation policy. For all bookings within arrival 31/07/2020 a free cancellation period of 3 days (instead of 21 days) applies.
- Up until 20 days before expected arrival: 0%
- 19 to 3 days before expected arrival: 50%
- From 2 days before arrival and in cases of early departure: 100%
Check in & Check out
Arrival and departure days at Alpine Luxury Spa Resort Schwarzenstein are respectively Sunday and Saturday. On the day of your arrival, your room will be available from 3 p.m. In case of arrival after 7 p.m., please inform us. On the day of departure, we ask you to kindly leave the room by 11 a.m.
Extra guests and children’s reductions
Please click here [Children’s rates] for information about children’s reductions and rates for extra guests.
Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door!
Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests.
Pets are not allowed. Thank you for your understanding.
For EU-citizens, cash payments are limited to €2,999.99 (€1,999 after 01/07/19). Such limitation does not apply to non-EU citizens. We also accept Eurocheque (D), Visa, and MasterCard credit cards.
Rates are per person in the specified period, incl. Schwarzenstein’s all-inclusive ¾ gourmet board and all inclusive services.
All our rooms are non-smoking rooms. Ashtrays are available in the smoking room next to the hotel bar and in the front area.
For single occupancy of a double room, we charge a 40% supplement (on request).
The tourist tax amounts to €1.80 per guest over the age of 14. Upon arrival, you will receive the MobilCard, which grants free, unlimited use of all buses and regional trains in South Tyrol.
The reservation of a suite or double room includes a parking space in our underground garage. Additional parking spaces can be booked for €7.00 per day (subject to availability).