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Information on Alpine Luxury Spa Resort Schwarzenstein in South Tyrol

All you need to know about arrival, cancellation policy & Co.

All about Alpine Luxury Spa Resort Schwarzenstein – here is the important information you need to know about your wellness holiday in South Tyrol!

Cancellation policy
Unforeseen circumstances may force you to cancellation, delayed arrival or early departure.
In this case of cancellation, the following fees apply (% of the total booking price):

UPDATE: In case of a COVID-19 travel restriction we grant a free cancellation period of 3 days. Valid for all reservations with arrival up to 30.04.22

  • Up until 20 days before expected arrival: 0%
  • 19 to 3 days before expected arrival: 50%
  • From 2 days before arrival and in cases of early departure: 100%

Check in & Check out
Arrival and departure days at Alpine Luxury Spa Resort Schwarzenstein are respectively Sunday and Saturday. On the day of your arrival, your room will be available from 3 p.m. In case of arrival after 7 p.m., please inform us. On the day of departure, we ask you to kindly leave the room by 11 a.m.

Extra guests and children’s reductions
Please click here [Children’s rates] for information about children’s reductions and rates for extra guests.

Forgotten items
Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door!

Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests.

Pets are not allowed. Thank you for your understanding.

For EU-citizens, cash payments are limited to €1,999.99. Such limitation does not apply to non-EU citizens. We also accept Eurocheque (D), Visa, and MasterCard credit cards.

Rates are per person in the specified period, incl. Schwarzenstein’s all-inclusive ¾ gourmet board and all inclusive services.

All our rooms are non-smoking rooms. Ashtrays are available in the smoking room next to the hotel bar and in the front area.

For single occupancy of a double room, we charge a 40% supplement (on request).

Tourist tax
The tourist tax amounts to €1.80 per guest over the age of 14. Upon arrival, you will receive the MobilCard, which grants free, unlimited use of all buses and regional trains in South Tyrol.

From 01/01/2022 the tourist tax amounts 2,50 euro.

Underground garage
The reservation of a suite or double room includes a parking space in our underground garage. Additional parking spaces can be booked for €7.00 per day (subject to availability).

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Hotel cancellation insurance – Peace of mind on your travels

Our range of offers for the most beautiful time of the year

3 reasons to take out HanseMerkur Hotel Cancellation Insurance:

  • Award-winning products
  • Worldwide 24-hour support
  • Professional handling of claims


Reimbursement of costs incurred for cancellation due to, i.a.:

  • Unexpected and serious illness
  • Serious injury caused by an accident, or death
  • Significant damage to property
  • Loss of employment or commencement of employment
  • No excess


If the trip is curtailed during the first half of the insured trip, up to a maximum of eight travel days, we will reimburse the full amount; afterwards a pro rata refund of any unused travel services will be paid out.


The delayed arrival cover applies if you must change your booking or are delayed in reaching your accommodation by a traffic accident or breakdown in a private vehicle while on route to the booked and insured accommodation, or if your journey is interrupted due to a road closure.

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Hotel cancellation insurance – Price list

Cost of travel until EURInsurance EURCost of travel until EURInsurance EUR
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