Unforeseen circumstances may force you to cancellation, delayed arrival or early departure.
In this case of cancellation, the following fees apply (% of the total booking price):
UPDATE: In case of a COVID-19 travel restriction we grant a free cancellation period of 3 days. Valid for all reservations with arrival up to 30.11.21
- Up until 20 days before expected arrival: 0%
- 19 to 3 days before expected arrival: 50%
- From 2 days before arrival and in cases of early departure: 100%
Check in & Check out
Arrival and departure days at Alpine Luxury Spa Resort Schwarzenstein are respectively Sunday and Saturday. On the day of your arrival, your room will be available from 3 p.m. In case of arrival after 7 p.m., please inform us. On the day of departure, we ask you to kindly leave the room by 11 a.m.
Extra guests and children’s reductions
Please click here [Children’s rates] for information about children’s reductions and rates for extra guests.
Did you leave something behind on departure? A company called Insam can help you retrieve it with its Found & Send service. Fill in the form and have your lost items delivered to your door!
Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests.
Pets are not allowed. Thank you for your understanding.
For EU-citizens, cash payments are limited to €1,999.99. Such limitation does not apply to non-EU citizens. We also accept Eurocheque (D), Visa, and MasterCard credit cards.
Rates are per person in the specified period, incl. Schwarzenstein’s all-inclusive ¾ gourmet board and all inclusive services.
All our rooms are non-smoking rooms. Ashtrays are available in the smoking room next to the hotel bar and in the front area.
For single occupancy of a double room, we charge a 40% supplement (on request).
The tourist tax amounts to €1.80 per guest over the age of 14. Upon arrival, you will receive the MobilCard, which grants free, unlimited use of all buses and regional trains in South Tyrol.
From 01/01/2022 the tourist tax amounts 2,50 euro.
The reservation of a suite or double room includes a parking space in our underground garage. Additional parking spaces can be booked for €7.00 per day (subject to availability).