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Information on Alpin & Spa Resort Schwarzenstein in South Tyrol

All you need to know about arrival, cancellation policy & Co.

All about Alpin & Spa Resort Schwarzenstein – here is the important information you need to know about your wellness holiday in South Tyrol!

Check in & Check out
Arrival and departure days at Alpin & Spa Resort Schwarzenstein are respectively Sunday and Saturday. On the day of your arrival, your room will be available from 3 p.m. In case of arrival after 7 p.m., please inform us. On the day of departure, we ask you to kindly leave the room by 11 a.m.

Lift
Our hotel is barrier-free. The lift makes the rooms and suites on the upper floors accessible to all guests. 

Pets
Pets are not allowed on our premises.

Payment
For EU-citizens, cash payments are limited to 2999.00 Euro. Such limitation does not apply to non-EU citizens. We also accept Eurocheque (D), Visa, and MasterCard credit cards.

Tourist tax
The tourist tax amounts to 1.80 Euro per guest over the age of 14. Upon arrival, you will receive a Mobility Card which grants free, unlimited use of all buses and regional trains in South Tyrol.

Rates
Rates are per person in the specified period, incl. Schwarzenstein’s pampering board and all inclusive services.

Smoking
All our rooms are non-smoking rooms. Ashtrays are available in the smoking room next to the hotel bar and in the front area. 

Cancellation policy
Applied Penalty charges (percentage on full cost of vacation): 

  • before to 20 days prior to arrival 0% 
  • from 19 to 3 days prior to arrival 50%
  • from 2 days prior to arrival or anticipate departure 100%

Extra person an kids prices

Garage
The reservation of all suites and double rooms includes a parking space in our garage. Additional parking spaces can be booked for 7.00 Euro per day (subject to availability).

Supplements
For single occupancy of a double room, we charge a 40% supplement (only on request)

Forgotten things
Did you forget something at departure date? The new service "found & send" by Insam helps you getting your things home. Simply fill out the form online and wait until your package.
http://www.foundandsend.it

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